Effective Date: 05 September 2025

Welcome to Luvisia Digital. By accessing or using our website, digital shop, and services, you agree to comply with the following Terms of Service. Please read them carefully.

1. Scope of Services

  • Luvisia Digital provides digital consultancy, facilitation, and support services for government applications, business registration, education, visa assistance, tax compliance, and professional documentation.
  • We act as service facilitators and do not issue official government documents. All approvals are granted solely by the relevant government authorities (e.g., eCitizen, KRA, Immigration, HELB, NSSF, etc.).
  • By purchasing a service, you acknowledge that Luvisia Digital’s role is to assist in the application process, guidance, and support, not to guarantee final approval.

2. Payments

  • All Luvisia Digital service fees are payable via:
    • M-PESA Till 9484430 – Luvisia Digital
  • The amount paid is a service fee only and does not include official government fees.
  • Service will begin only after payment confirmation.

3. Client Responsibilities

By using our services, you agree to:

  • Provide accurate, complete, and truthful information for applications.
  • Submit required documents on time and in the correct format.
  • Pay all government fees directly to the relevant authority (separate from Luvisia service fees).
  • Respond promptly to any communication requests.

4. Refunds & Cancellations

  • Refunds and cancellations are governed by our Refund Policy and Service Delivery & Cancellation Policy.
  • Once a service has been initiated or submitted to government platforms, refunds are not possible.
  • Government fees are non-refundable under any circumstances.

5. Service Timelines

  • Estimated timelines provided on our website are guidelines only.
  • Luvisia Digital is not liable for delays caused by:
    • Government portals (e.g., eCitizen, iTax, immigration)
    • System downtimes
    • Policy changes
    • Third-party verifications
    • Incomplete or inaccurate client submissions

6. Limitation of Liability

  • Luvisia Digital will not be held liable for:
    • Rejections of applications by government agencies
    • Losses incurred due to inaccurate, false, or fraudulent information supplied by clients
    • Delays beyond our control (e.g., strikes, holidays, government audits)
  • Our liability is limited strictly to the service fee paid.

7. Intellectual Property

  • All content on our website (text, graphics, branding, service descriptions) is the property of Luvisia Digital.
  • You may not copy, resell, or redistribute any part of our website or services without written permission.

8. Privacy & Data Protection

  • Luvisia Digital respects your privacy and handles your data in compliance with the Kenya Data Protection Act (2019).
  • Information provided is used strictly for the purpose of completing your application or service request.
  • We do not sell or share your personal information with third parties, except when required by law.

9. Governing Law

  • These Terms of Service are governed by the Laws of Kenya.
  • Any disputes will be handled within the jurisdiction of Kenyan courts.

10. Updates to Terms

  • Luvisia Digital reserves the right to update or modify these Terms at any time.
  • Continued use of our services after updates constitutes acceptance of the revised terms.

11. Contact Us

For inquiries or concerns regarding these Terms of Service:
📧 admin@luvisiadigital.com
📞 +254 792642469

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