Effective Date: 5th September 2025

At Luvisia Digital, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

When you use our services, we may collect:

  • Personal details (full name, ID/passport number, date of birth, contact details).
  • Application documents required for government or institutional submissions (e.g., KRA PIN, passport application, HELB forms, certificates).
  • Payment information(M-PESA transaction details for Luvisia service fees).
  • Communication records (emails, messages, or calls for support).

2. How We Use Your Information

Your information will only be used to:

  • Process and complete your application requests.
  • Communicate with you about your service progress.
  • Submit necessary information to official government portals (eCitizen, iTax, immigration, HELB, etc.).
  • Maintain internal records for compliance and accountability.
  • Improve our service delivery and customer support.

3. Sharing of Information

We do not sell or share your personal data with third parties.
Your data may only be shared with:

  • Government authorities for application processing (e.g., KRA, Immigration, Ministry of Education).
  • Legal authorities when required by law.

4. Data Protection & Security

  • All personal information is handled in compliance with the Kenya Data Protection Act (2019).
  • We use secure systems to store and transmit data.
  • Only authorized Luvisia Digital staff and partners may access your data, strictly for service delivery.

5. Your Rights

Under the Kenya Data Protection Act, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections of inaccurate or incomplete data.
  • Request deletion of your data (where legally permissible).
  • Withdraw consent for use of your personal information.

6. Retention of Data

  • We retain personal data only for as long as necessary to complete your service.
  • Some data may be kept longer if required for legal, regulatory, or audit purposes.

7. Payments

  • All payments are processed via M-PESA Till 9484430 – Luvisia Digital.
  • Luvisia Digital does not store or access your full mobile money or banking details.

8. Third-Party Links

Our website may include links to official government portals (eCitizen, KRA iTax, HELB, etc.).
Luvisia Digital is not responsible for the privacy practices of those websites.

9. Updates to Policy

We may update this Privacy Policy from time to time to reflect service or legal changes. Updates will be posted on our website.

10. Contact Us

For privacy inquiries or to exercise your data rights, contact us at:
📧 support@luvisiadigital.com
📞 +254 792642469

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