How to Replace Lost KNEC Certificates in Kenya

Why Replace a KNEC Certificate?

KNEC issues official certification letters to confirm KCSE or KCPE results when the original certificate has been lost or damaged. This is accepted by employers and institutions as legal proof of your results.

Eligibility: What You Can Replace

KCSE and KCPE certificates from 1981 onwards.
Only one replacement is issued per exam type per candidate.
If your certificate is unrecoverable, a statement of results may be issued instead.

Required Documents

Before applying, gather:

• Copy of original certificate or result slip (mandatory)
• Police abstract (original) confirming the loss
• Sworn affidavit verifying your identity (High Court)
• Recommendation letter:
  • From your former school head teacher recommendation from County/Sub‑County Education Officer (for private or closed schools)
  • Or an employer letter for employed individuals.
• Registrar of Persons confirmation (NSSF building, Nairobi) confirming your identity.
• Valid ID or passport (with matching name) or birth certificate (for minors)
• Passport-size photo
• Legal documents if your name has changed (e.g., marriage certificate or Gazette notice)

How to Replace Your Lost KNEC Certificate

Step 1: Register or Log In to QMIS Portal

• Visit the official KNEC Query Management Information System (QMIS):
  https://qmis.knec.ac.ke
• Create an account using your email, ID number, and contact details
• Confirm your email to activate the account.

Step 2: Start Application and Upload Documents

• Select the “Lost Certificate” option in QMIS
• Enter your exam index number, exam type (KCSE/KCPE), year, and series
• Upload all required documents digitally via the portal.

Step 3: Payment of Processing Fee

• After document verification, KNEC will generate a unique Paybill and account number
• Pay KSh 5,220 per certificate (KSh 5,000 + 16% VAT) via M‑Pesa
• Bank deposit is not accepted for QMIS applications.

Step 4: Monitor Your Application

• Processing typically takes 15 working days
• You can monitor status through your QMIS account
• KNEC will notify you by SMS when your certification letter is ready.

Step 5: Collect Your Replacement Certificate

• Collect in person at KNEC offices in New Mitihani House, South C, Nairobi
• Bring your original ID or passport
• Minors must be accompanied by a parent or guardian with ID.
• Unclaimed documents are disposed off after 2 years, and fees are non-refundable.

Summary Table

Common Issues and Tips

• Ensure details match exactly what’s on your ID and exam slip
• Upload clear, readable documents—blurry scans may delay your application
• If your school is closed, get a recommendation from the County Education Officer
• Only one replacement is issued, so apply carefully
• Result slips for KCPE (pre-2013) may not be available—consider a confirmation letter instead.

Official Resources

• KNEC QMIS Portal
• KNEC Official Website
• Contact: info@knec.ac.ke

Replacing a lost KNEC certificate is now easier with the QMIS platform, but you must meet all document and application requirements. Submit your application properly and follow up so you avoid costly mistakes.

At Luvisia Digital, we help you prepare documents, upload them to QMIS, and navigate the process easily and correctly. Need Help with Document Replacement?
Luvisia Digital offers expert support for KNEC replacements—including affidavit drafting, police abstracts, and upload assistance. Contact us today to get started!